Business Unit TES


The DEKRA Business Unit TES inspects new cars for damage at every stage in the logistical transportation process and all over the world, for car manufacturers, carriers and transport insurers, among others. It is crucially important that a new car is delivered to the buyer in the same condition in which it rolled off the production line.

The road from manufacturer to consumer is a long one, with numerous transshipments entailing an increased risk of damage. Calling in DEKRA allows the parties to check on the condition of the cars. If any damage is found, we draw up a damage report and settles the claim with the insurer, or directly with the affected party, if the appropriate authorisation is in place.

DEKRA provides claim services for:

  • Car manufacturers
  • Importers
  • Car dealers
  • Transporters
  • (Transport) insurers
  • Stevedores
  • PDI operators (transshipment centres)
  • Fleet owners

Cost savings
Many things can happen to new cars during the various stages of transport. Each stage of the transport operation involves risk, no matter how good its preparation and execution. Inspections are essential, if only to ascertain that no damage has occurred. The results of investigations and recommendations are indisputable due to our independent position as specialised loss adjusters. DEKRA has proven authority in the automotive sector, built up over many decades.

Establishing damage on the spot prevents disputes about liability. This in turn means significant cost savings for all the parties involved. Efficient claim settlement is facilitated by standardised procedures and automated systems which have become standard in the sector.

Prevention in logistics
By collating the results of investigations in advanced automated systems, the customer can benefit from perceived trends in damages. We record highly detailed damage statistics, enabling its customers to view statistical data over a longer period. This allows the parties concerned to take preventive measures to reduce the likelihood of damage occurring in the future.

Our leading position in the automotive sector allows us to continue investing in systems for information collection and analysis. This gives added value to individual damage or claim solutions: the possibility of continually improving the logistical process.

Preventing and limiting damage
Our preventive advice does not have to be limited to individual cases or related only to the logistical process. We can be of help with natural phenomena and disasters, such as hail or flooding as well. Our experience of settling extensive claims can considerably limit further consequences.

If a fault is detected in a new car, it could indicate a manufacturing defect. In practice it has been shown that this can pose a considerable danger with mass production. Failure to recognise problems can lead to large-scale recall actions and damage the reputation of the company and the brand. In practice, we have proven that it can significantly limit consequential loss.

Our extensive experience in detecting and settling claims is encouraging ever more customers to involve us in new developments at an early stage. This might be for the construction of a new terminal, or the design of a new administrative system to support claim settlement or by describing clear procedures and responsibilities. The opinions we provide translate into reduced damage figures and cost savings.

Quality improvement
A specialist is just that, an expert in his field. Methods and techniques are continually changing. Our staff keep abreast of developments and undergo regular training. We use internal audits to guarantee the quality of the services it provides for its customers. The experience gained from its audits in turn provides teaching material for its own assessors. Our staff training is not simply theoretical, but takes place on the job.

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