Your browser is out of date

Internet Explorer is no longer supported. Please use a different browser to enjoy the website in better quality.

Investigation into insurance claims

Investigation into damage claims

For the assessment of a damage claim, the insurer is largely dependent on the statements of the involved parties. When there are uncertainties regarding the cause and/or extent of the claim, or irregularities are discovered, the insurer can decide to have an investigation conducted. In this, the research interests of the insurer are weighted up against the interests of the involved.

The DEKRA Investigations private investigators are trained to properly conduct independent research. They can take statements, so called interviews, that along with a legitimate report can be used in possible legal or judicial procedures.

Why DEKRA Investigations?

DEKRA Investigations has wide-spread experience in investigating damage claims. The private investigators have thorough knowledge of the insurance products and the corresponding policy terms.

The service DEKRA Investigations delivers contains among other things:

  • File analysis;
  • Investigation at the place of the incident, local investigation;
  • Authenticity check of the submitted documents;
  • Interviews with the insured, counterparties, witnesses or others involved;
  • Discussions/negotiations with advocate(s);
  • Confrontation conversations.

For which matters could I have an investigation performed?

DEKRA Investigations conducts research into corporate and private damage claims in the following areas:

  • AvP (Personal Liability Insurance) and AvB (Companies Liability Insurance) claims;
  • Household and property insurance claims;
  • Personal Injury claims;
  • Goods in transit, Marine;
  • Theft;
  • Missing/lost objects;
  • Damage/loss to mobile data carriers such as telephones and laptops;
  • Travel claims;
  • Recovery investigation.

For investigations into areas not mentioned above, we are at your disposal as well.

Curious as to what DEKRA Investigations could do for you? Don’t hesitate to contact us.


DEKRA Investigations

Postbus 1041

1810 KA Alkmaar

+31 88 96 83 400
Share page